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Official Website administered by the State Treasurer and Receiver General of Massachusetts
Marketing
Marketing – “Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.” (American Marketing Association)
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Since marketing covers a significant area of business, we have highlighted below critical items/steps to cover:
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Key ActivitiesDescribe the ways and reasons your business will have a competitive advantage.
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Key ResourcesList all resources you will leverage to create value for your customer.
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Value PropositionState the value your company brings to the market.
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Customer RelationshipsDescribe how your customers will interact with the business: online, in person?
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Customer SegmentsDescribe who is your target audience.
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ChannelsDescribe the ways you will use to communicate with your customers. Most businesses use a mix of channels.
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Cost StructureDefine whether your company will focus on reducing costs or maximizing value. State your strategy and the highest prices to achieve it.
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Revenue StreamsDescribe the strategy to generate revenue- for instance: direct sales, membership fees, subscriptions, etc.
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Small Business Administration template (lean business plan template)This example business plan is provided by the Small Business Administration.
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